Character Reset (Error)

[silence]

Hey,

Last night I logged into AF: Arena after a few days of not playing. The game asked me to sign in with my password, so I did.

Upon doing so, I noticed that all the tutorials had been reset as well as my character level and all my resources and blueprints.

I was previously level 34, but now seem to be level 3. Is there anything I can do to fix this? I really don't want to mine back up to 34 again...

[Anathem]

Exactly the same thing happened to me.

Another thing I noticed when it happened, was that when I selected "Sync With Remote", the button changed to say "Synced" or something like it and went grey. That has never happened before and the button has always said the same thing and remained selectable.

In the end I decided to reset my levels and start again. It had me on 6 after getting to 35 and I figured it just hasn't synced this entire time and as far as the server is concerned, I only got to 6.

But now that I've started again, hitting the "Sync With Remote" does NOT change the button to say "Synced".

Also, if I use the Verify tool on the page, I come up as level 7 and have for a week.

If data is really this fragile, I don't see the point of continuing to play. It's a great game, but I'm not going to invest all that time just to start again.