Common Problems with AF

[Kristina E]

Hey everyone,

Here are some common problems and their solutions. If your question is not answered, feel free to direct them to [e-mail].

Thanks,
Kristina

Lost Your Account
These are the most common problems:
a. You are playing Aurora Feint: The Beginning, type in your username and password but cannot transfer/retrieve your account and character.
b. You are playing an Aurora Feint II game and are being asked to create a new account and character when you should already have one.
c. You got a new device and cannot move your account and character to the new device.
If you are experiencing one of the above issues please visit:
aurorafeint.com/change_device_identifier
If you are unable to fix your account problem at the above website please send me your device id and any account information you may have (username/email) and I will try to get this sorted out. Device id is found in iTunes by navigating to the summary tab for you device and clicking on the word serial so it changes to identifier. Device id is the long string of letters and numbers that appears.


AFII: The Beginning or AFII: Arena Crashes on Load after an Update:
There were two problems here each with a different fix. One was related to upgrading from the old beginning to the new game. To fix this you should simply have to reopen the application. We are aware of a problem where if you were playing when the change was made to the server... ie. 2am PST Jan 4th... you will need need to contact us currently to get the problem fixed. The other problem was related to save files being corrupted on update. An uninstall and reinstall from the appstore on the phone will fix this problem. If the below doesn't work please email me with the subject "Aurora Feint Crash". Below are explicit directions:

- Uninstall the game by pressing and holding the launch icon on the home screen of your device
- Reinstall the game from the appstore on the device (not the one from the computer). It is VERY important you use the device store as you need to ensure the old save files are not copied over.

AF: The Beginning crash
Please make sure you have the most up to date version of the game! This should be fixed in the most up to date version

Got the "If you have the Arena..." message or the "connected" message
Your internet connection may be weak. Trying again should work. Slow or spotty internet is the cause of this problem. If this is a frequent issue please let us know.

Your levels are incorrect
Please send me the discrepancies and I will try to fix them.

Email: [e-mail]

[lildrummerboy]

Hey everyone.
I have an iPhone with Tha Arena. and somebody logged in with his mail and now a can't seem to be able to reset it and create my own account.
What should i do?
Regards.

[lildrummerboy]

HELP. I did everything possible. Uninstal, restart, install, the works, and it's still the same.
Cos the first registration wasn't mine now i can't log in with my mail address and this is not practical.
Thinking about quiting playing this game.