Transferring Account to New Phone

[sweitz]

I am having a problem with my iPhone, and need to have it replaced. I read that accounts are saved based on the device's IMEI number, but obviously this number will change once I get my replacement phone. I was wondering if there is any way that I can have my account transfer over to my new phone.

If the account can not be transferred, it isn't a big deal, since I have not put too much time into the game just yet, but I intend to do so, so it would be nice to know that the account won't be lost when transferring to new devices.

Thanks.
-Steve

[e4th]

well if you have done a backup of the old iphone after setting up an account and then restore the new iphone with that backup then your account should transfer over because the account is saved both locally and on their server.

[sweitz]

Thanks for the response.

So, if I have a backup (which I do) and use that back-up to restore my new phone (which I was planning on doing), all of my game info will be there? Will the server-side copy update itself so it knows that the new phone (with the new IMEI number) is for my account (so if the software is uninstalled and reinstalled, without a restore, it can still find my account)?

Thanks!
-Steve

[e4th]

yeah all your game info will be on that restore and the server-side will update when you going into the community section and hit refresh friends data.

[sweitz]

I just wanted to let you know that got my replacement phone and restored the data, and all my game info is there.

Thanks!
-Steve

[ailanthus]

I got a new 3G today and when I loaded AF, it wanted me to enter a new screen name. Can I get my old name back?

[Danielle Cassley]

sweitz

The backup will not actually help you. The game is tied to your device. We have plans to get a feature in fixing this dependency so we can allow accounts to move from device to device. Currently it is not possible though.

[sweitz]

Hm. The back up DID keep my game info, account and all, so it seems to have worked... I can not seem to link to the server though (any time I try to refresh the friends list in community, it tells me "refresh failed"). Is this because the account is still tied to my old device? Any idea when being able to transfer accounts will be possible? Oh, and is the previously discussed update (with the option to reset and such) out? I didn't see it in updates.

Thanks to everyone for all of your answers and help!
-Steve

[aluver]

Did this get fixed yet?...I upgraded to 3G and my account info is not there after restoring from backup