Account Lost after Update

[stpatty33]

Hello!
I love the game, and have been quite obsessed with it until I updated it with the newest release.

When I opened it up after the update, it had a screen I'd never seen before, which said something to the effect of "Searching for character on server..."

When it was done, it brought me to the familiar map, I went to my info screen and I was level 0. It still had my correct character name and image, but I had all of my levels and other earnings deleted.

HELP!

[stpatty33]

It doesn't look good, since I put in my device info for my signature and I'm all zero'ed out...

[stpatty33]

I've read more from the other people with similar issues, and thought I'd clarify.

I play on my iPhone, which is probably on wi-fi 22 hours a day. It seems that the syncing process is what's broken, not where we use our phones or iTunes, etc.

[darkrose]

I'm on an iPod touch, and I had the same thing happen just now. I had renamed my character yesterday, but now she's back to her original name, at level 0. I had been playing, then moved to a different wireless access point on my network; when I started the game again, everything had been reset.

[PrInCiPeSsA.....]

Hi, i had the same problem with my ipod, but i used "restore from back up" and recovered everything.

[oliver0575]

i had the same problem with my account but by the looks of it you have to start with the last time it was backed up on the server so i used this guide which worked. Note: it is about 1/4 way down the page
aurorafeint.proboards100.com/index.cgi?action=display&board=account&thread=780&page=3

[theconfuzed1]

aurorafeint.proboards100.com/index.cgi?board=account&action=display&thread=1085