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Post by ursijam on Aug 25, 2008 11:37:27 GMT -5
Ok. I gave up and reset my account and stared playing from the beginning.
I checked my avatar and my numbers are showing up correctly.
Now the problem. My wife is showing all zeroes on her avatar when I check it. Her name is leaf. Is there anything that can be done to get her status updated? She is afraid to do even the iPhone update for fear of losing her status.
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Post by ursijam on Aug 25, 2008 11:42:43 GMT -5
Her ID shows up as 119
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Post by aardWolf on Aug 25, 2008 13:19:23 GMT -5
That is a known issue with profiles on the server. It shouldn't affect gameplay, just the avatar. As far as we know, we're expecting that to be resolved in the next update.
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Post by ursijam on Aug 25, 2008 21:11:59 GMT -5
It didn't have an effect on gameplay for me either when mine showed up that way, but when I upgraded it corrupted my account. I am hoping that we can avoid that situation... Or, is she just SOL and needs to start over from the beginning?
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Post by aardWolf on Aug 26, 2008 13:36:11 GMT -5
I'm sorry, I don't know. It seems more and more people are having this issue lately. I'll make sure the developers are aware of it.
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Post by aardWolf on Aug 27, 2008 16:08:40 GMT -5
I spoke with Danielle about it, and she said that they have made server and client-side changes to try and prevent the data loss. They are certainly aware of the issue, but I don't think anyone can guarantee she won't lose her data.
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Post by chestnut on Aug 28, 2008 12:49:42 GMT -5
Hello, i have been away on holiday. On returning all my accomplishments have been lost and it's as if i have never played. Is there any way i can get all my tools/ magicbooks etc back? x
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Post by aardWolf on Aug 28, 2008 13:59:50 GMT -5
You can try to PM Danielle. On certain occasions she has been able to recover accounts (it depends on the circumstances.)
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Post by chestnut on Aug 29, 2008 3:08:52 GMT -5
Ok, thanks for that. What does PM mean? x
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Post by aardWolf on Aug 29, 2008 9:20:29 GMT -5
Private message. Go to the forum overview, and click on her name.
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