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Post by Schweitzer on Aug 10, 2008 4:25:24 GMT -5
That would seem to be the case with me too. The game didn't ask me to create a new character, it just gave me mine without any of his stats. I remember people complaining about their forum avatars and signatures not showing anything but zeroes. When I tried to create mine a while ago, it only showed my character name, everything else was blank. The author currently believes this to be a bug, but apparently it is showing accurate results. Some people's apps haven't, unbeknowst to them, updated their data to your servers since the initial character creation (I've been in nearly constant good 3G/GPRS reception since the beginning, but no WiFi). These people would therefore lose their characters should they ever need to uninstall their apps.
Could you perhaps look into this and confirm whether this is indeed the case?
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Post by lurgen on Aug 10, 2008 5:53:18 GMT -5
To me, this is almost a deal-breaker. 30+ levels into the game and an update wipes my information. Unlike the US users, I don't always have my wireless access enabled. Data costs in Australia are ridiculous, so I only have Internet access from my iPhone about half the time (802.11g access mostly).
You just can't release updates like this that wipe accounts. Not if you aim to retain players. I know it's a free app, so I'm getting more value than I paid for, but this is awfully frustrating.
PLEASE release an update ASAP that tells us when we're out of sync, and make sure it allows us to sync manually. And PRETTY PLEASE make sure it won't wipe our accounts this time.
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Post by melvosh on Aug 10, 2008 9:18:55 GMT -5
I seem to have a more insidious bug. I updated over my wireless connection on my 3G iPhone yesterday, which was successful. Upon loading back up, my character name was saved, but I was once again level 0. However, if I try to enter the mine I get a message saying I must complete new challenges in order to level up. In other words, it's just not letting me level up period from level 0 regardless of how many crystals I get. I needed an excuse to start over again anyway, so I guess this is it, but it seems like the cause of this bug can happen even when you only play/update via wireless (I didn't do it through iTunes). The same exact thing happened to me (and apparently several other people). My iPhone is always connected to the internet, so there should be no way that my account doesn't sync. I updated via the App Store on my iPhone. If there's a way to recover my stats, great. If not, oh well, I'll live, it's just a game. However, as of now, the game is unplayable. I'd love to see this fixed soon.
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tcoc
New Member
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Post by tcoc on Aug 10, 2008 12:21:40 GMT -5
I lost my account too. How do you recover? Kraznik is the name of the character.
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Post by Alexander on Aug 10, 2008 13:56:05 GMT -5
My thinking is that a restore to our previous stats is impossible. Every time the updated AF is opened, it connects to the server. I believe that during this connect, our new info is saved. Meaning, that the previous stats are overwritten, and no longer existent. --- I sure hope that my theory is wrong.
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Post by Eris6543 on Aug 10, 2008 15:29:38 GMT -5
This blows. Period the end. I have a iPhone and an always connected to the net. I did the upgrade via my iPhone, so thats why my stats are wiped, in essence? Aaccckkk, thank goodness I didnt get too far or I would be SUPER POed!!!
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Post by Alexander on Aug 10, 2008 15:44:17 GMT -5
@eris6543, I upgraded via my computer and the same thing happened. I do have to say I empathize w/ you, and sorry to hear that also happened to you.
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Post by lightningbane on Aug 11, 2008 4:19:38 GMT -5
This also happened to me, I was a level 2 master with a ton of resources and a lot of hours of my time went into getting there... It really sucks, but I'm not going to pregnant dog about it. This is a (amazing) free game, and I thank the developers for their time in creating it. Hopefully soon they will have a more complete release so that I can reward them back by paying for it.
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shul
New Member
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Post by shul on Aug 11, 2008 8:28:39 GMT -5
Hi, Is this problem solved in 1.0.1 ? because I have a new char on my ipod touch while "Qqq" is still hanging in the server (or so I believe seeing the signature...)
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Post by keilea on Aug 11, 2008 9:24:08 GMT -5
If your game didnt successfully sync to our servers before and uninstall and reinstall you will lose data up to the last sync. If that last sync was "create character" you will have your name and none of your levels. If that last sync was recent you lose nothing. Um, that's not true at all...I have synced (if by sync you mean syncing my iPhone with my computer) at least 10 times since downloading AF for the first time, and upon update all of my information, including my character name, was lost. If by sync you mean syncing to your servers through some backend, well, there's nothing I can do about that. I am ALWAYS connected to the Internet when playing AF. In general, my phone is connected to the Internet about 95 percent of the time, and when I've been playing AF, that number goes up to 100 percent (I only play at home while connected to WiFi). If the game isn't syncing to your servers, or there's something wrong with your servers, this isn't MY fault. I know this is really not a huge deal in the grand scheme of life, but I feel like the devs are blaming us for something that we have no control over. I did everything right, and I don't understand how it's somehow my fault that the server failed to back up my character. If there was a way to back up my character manually, I would have done it. As it is, I relied on your game and the servers to do it for me. They failed, not me.
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Post by cerridwenschild on Aug 11, 2008 12:16:55 GMT -5
I did the update via the ape store on my iPhone the day it came out and had no problems. Now I go to play today and my account goes from Level4 Enlightened to Level 0 neophyte?!?!?! What the heck? Is this the same problem?
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Post by Schweitzer on Aug 11, 2008 12:53:50 GMT -5
Hi, Is this problem solved in 1.0.1 ? because I have a new char on my ipod touch while "Qqq" is still hanging in the server (or so I believe seeing the signature...) I'd venture to guess that since your avatar and signature are showing the correct data, you should be safe to upgrade. For the moment this seems to be the only way to verify that your data has been correctly stored on the Aurora Feint servers. The game itself cannot be trusted, as it apparently randomly leaves some users completely without sync with the servers. I cannot say whether the developers have acknowledged this as a problem and are going to do something to correct it.
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Post by ursijam on Aug 11, 2008 13:57:45 GMT -5
I seem to have a more insidious bug. I updated over my wireless connection on my 3G iPhone yesterday, which was successful. Upon loading back up, my character name was saved, but I was once again level 0. However, if I try to enter the mine I get a message saying I must complete new challenges in order to level up. In other words, it's just not letting me level up period from level 0 regardless of how many crystals I get. I needed an excuse to start over again anyway, so I guess this is it, but it seems like the cause of this bug can happen even when you only play/update via wireless (I didn't do it through iTunes). The same exact thing happened to me (and apparently several other people). My iPhone is always connected to the internet, so there should be no way that my account doesn't sync. I updated via the App Store on my iPhone. If there's a way to recover my stats, great. If not, oh well, I'll live, it's just a game. However, as of now, the game is unplayable. I'd love to see this fixed soon. This is the exact same problem that I have. The game is pretty much unplayable. It will not let me level up and there is nothing to buy. I also lost all of my history.
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shul
New Member
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Post by shul on Aug 11, 2008 15:55:07 GMT -5
Schweitzer: I didn't make myself clear.. I tried installing 1.0.1.0 , failed due to something (code 0xe8000 something) removed AF, installed it again and now it worked, but I was asked to give a character name, which I did ("abc") When I tried syncing with the server it did not revert back to "Qqq" but on the other hand the signature still shows "Qqq". If possible, I'd be happy to return to my 54 Char, "Qqq".
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Post by Schweitzer on Aug 12, 2008 2:51:23 GMT -5
shul: Oh, ok. Well, as long as your character still exists, it should be recoverable. You should ask the devs for help, they've been able to help people in similar situations in the past.
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